Frequently Asked Questions
Is it confidential?
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What you tell us is confidential within our team.
That is unless someone – you or anyone else, is in danger or at risk of harm.
The IMP;ACT team who are working with you will communicate your needs to one another in order to help you move forwards and overcome your suicidal feelings and the distress which lead you to feel that death was the only escape.
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We might also need to share some information with services we refer you to, but we would agree this with you before we took any action.​ ​​​​​
How long is it for?
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We can support you for up to 12 months.
What if I don’t like it?
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You can withdraw from the service at any time.
Will I work with the same coordinator throughout?
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When you are referred to the IMP;ACT team you will be assigned an IMP;ACT
coordinator. This is the person who will work with you throughout your time with the IMP;ACT service and will work behind the scenes to support you.
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We are a team of around 12 people however and other members of the team might support you with specific needs.
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For example, a mentor might help you with coping skills and relationships, a counsellor might help you to understand and process underlying trauma, Other members of the coordination team might help with filling in forms or attending appointments, or with their areas of specialist knowledge such as brain injury or other medical concerns.
What about my family?
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Very often when people have thoughts of suicide or act on suicidal thoughts their family can become very distressed. This can then lead to feeling that you are letting them down and making things worse for them, and they can even think you are being selfish.
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The IMP;ACT team can, with your permission, and if your family agree, arrange to meet your family and help them understand suicidal thinking and ways they can help you, and support one another, when your mood becomes low and you feel suicidal.